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Delivery Arrangement

Explore our convenient delivery options including SF Express, door-to-door delivery, and store pickup. Choose the option that suits you best for a seamless and reliable delivery experience with Baker Generation

General Information

Shipping Lead Time
  • We aim to process and ship your order within 3-5 business days.
  • Estimated delivery times may vary based on your location and the shipping method chosen during checkout.
Shipping Options
  • We offer two shipping options: SF Express and Door-to-door delivery. You can choose the best option for you in our cart during checkout. Please note that each order only accepts one delivery address with one shipping option. If you require the order to be shipped to different locations, please place in separate orders.
Pickup Options
  • We collaborate with various businesses to offer you convenient pickup options. Please note that the availability of pickup locations may vary over time. For the most up-to-date information on pickup locations, please refer to the "Store Pickup" section in the cart during checkout.
Tracking Your Order
  • Once your order has been shipped, you will receive a tracking number to monitor the status of your shipment.
International Shipping
  • We prepare our Abalone Puff Pastry from scratch in our bakery located in Hong Kong. To preserve its freshness and uphold our standards, we currently offer delivery exclusively within Hong Kong and regretfully cannot accept international orders at this time.
Lost or Damaged Items
  • In the rare event that your order is lost or damaged during transit, please contact our customer support, and we will assist you in resolving the issue.

SF Express

Shipping details
  1. Currently, we only offer SF Express shipping within Hong Kong SAR, excluding Outlying Islands, Lantau Island, and remote areas.
  2. For orders below HK$350, there will be a shipping fee of HK$50.
  3. For orders above HK$350, you will enjoy complimentary SF Express delivery.
  4. For deliveries to designated remote areas in Hong Kong, such as Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, and Ma Wan, there will be a HK$10 per-shipment per-journey surcharge. If you place an order for delivery to any of these areas, our customer service team will contact you before fulfilment to collect the shipping difference. If you do not wish to pay the surcharge, we recommend you to choose Store Pickup during checkout.
  5. Please note that delivery may be suspended or delayed during public holidays (e.g., Christmas, Chinese New Year, Easter, etc.), during periods of excessive orders, or when a typhoon signal No. 8 or above or a black rainstorm signal is hoisted. Stay updated by checking our announcements or track your delivery using the provided tracking number.

Door-to-door

Delivery details
  1. Currently, we only offer Door-to-door delivery within Hong Kong SAR (excluding Outlying Islands, Lantau Island and remote areas).
  2. For orders below HK$1,200, there will be a flat delivery fee of $250.
  3. For orders above HK$1,200, you will enjoy complimentary Door-to-door delivery (excluding Outlying Islands, Lantau Island and remote areas).
  4. During checkout, you can select your preferred delivery time between 12 noon to 3pm and 3pm to 7pm on Monday to Friday. Prior to your delivery, the delivery agent will contact you via the phone number provided at the time of order to confirm the expected delivery time. Unfortunately, we are unable to accept requests for deliveries at specific times. 
  5. Deliveries will be suspended if a typhoon signal No.8 or above is hoisted or a black/red rainstorm warning is in effect. In this event, we will contact you by phone or email to schedule an alternative delivery date.

Store Pickup

Pickup details
  1. We collaborate with various businesses to offer you convenient pickup options. Please note that the availability of pickup locations may vary over time. For the most up-to-date information on pickup locations, please refer to the "Pickup options" section in the cart during the checkout process.
  2. During checkout, you can select your preferred collection date, with up to 14 days in advance.
  3. To collect an order from our business partners, please present your order confirmation email at the time of collection. In order to verify customer details for order collection, we may require additional personal information.

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